CloudimoHow can we help?
Questions about a Cloudimo app, your account or your data? Reach us directly by email or find a quick answer below. We reply to every message.
Email support
[email protected]For help with any Cloudimo app, billing questions, bug reports and feature requests. We aim to respond within 2 business days (Monday–Friday, KST).
Privacy & data requests
[email protected]Access, export, correction or deletion of your personal data. Please include the email address of your Cloudimo account. See our Privacy Policy.
Business & partnerships
[email protected]Schools, studios, lesson providers and other organizations interested in working with Cloudimo.
When writing to us, it helps to include: the app name, your device model and OS version, the app version (Settings → About), and a short description of what happened. Screenshots are welcome.
Frequently asked questions
Which platforms are Cloudimo apps available on?
Cloudimo apps are built for iOS (App Store) and Android (Google Play). Store links are published on the Apps page as each app is released. Your records are the same on every device you sign in to.
Do I need an account?
You can try most apps without an account, but a free Cloudimo account is required for cloud backup, sync across devices and export. An account is created with an email address, or with Sign in with Apple or Google.
Where are my records stored?
Records are stored on your device and, when you are signed in, backed up to your Cloudimo cloud account. Data is transmitted over an encrypted connection and stored encrypted at rest with our cloud hosting provider. Details are in the Privacy Policy.
Can I export my data?
Yes. In any Cloudimo app go to Settings → Data → Export to download your records as JSON or CSV along with a photo archive. You can also email us and we will prepare an export for you.
I got a new phone. How do I restore my records?
Install the app on the new device and sign in with the same Cloudimo account. Your records and photos are restored from the cloud automatically. Records made while signed out on the old device are not backed up, so sign in before switching phones.
How do subscriptions and purchases work?
Any paid features are sold through the App Store or Google Play and billed to your store account. Subscriptions can be managed or cancelled at any time in your App Store or Google Play subscription settings. Refunds are handled by the store in line with its policies; contact us if you need help with a request.
Do you use my records or photos for advertising?
No. We do not sell personal data and we do not use your records or photos for advertising or to train advertising models. Our full data practices are described in the Privacy Policy.
Something is not working. What should I do?
First, make sure the app is updated to the latest version from the store and that your device is online. If the problem continues, email [email protected] with the app name, your device and OS version, and what happened. We will get back to you.
Delete your Cloudimo account and data
You can delete your account, and all records and photos stored with it, at any time. Deletion is permanent and cannot be undone, so export your data first if you want to keep a copy.
Option 1 — In the app
- Open Settings
In any Cloudimo app, go to Settings → Account.
- Choose Delete account
Tap Delete account and confirm. You may be asked to sign in again.
- Done
Your account and all associated records, photos and profiles are scheduled for deletion immediately and permanently removed from our systems within 30 days.
Option 2 — By email
Email [email protected] from the email address linked to your Cloudimo account with the subject “Account deletion request”. We will verify the request and confirm when deletion is complete, normally within 30 days.
What is deleted
- Your account and sign-in details
- All records, notes, metrics and photos in every Cloudimo app
- All profiles (family members, pets, courses) under the account
What may be retained
Purchase records held by the App Store or Google Play, and limited information we are legally required to keep (for example, transaction records under tax law), for the period required by law. Details are in the Privacy Policy.
Want to delete only some data? You can delete individual records, photos or profiles inside any app without deleting your account. To delete the data of a single app while keeping your account, email us with the app name.